Help, I need somebody

Most of the time, you just need a little push in the right direction.

This page should be able to do just that.


How do I access my account?

Here is a link to a short video to watch how to log in.

Or do the following:

1. Go to

2. Click on LOG IN in the upper right corner

3. Type your Log In Name (the email you used to subscribe to Landvoice)

4. Type your Password (your Log In Name and Password were sent by email from when your account was activated. Check your junk folder.)

My password isn't working.

Here is a link to a short video to reset your password.

1. Go to

2. Click on LOG IN in the upper right corner

3. Click Can't Log In

4. Enter the email address used to sign up for Landvoice. An email will be sent from with a link to reset your password.

5. If you do not know the email address used on your account, please call 888.678.0905 and Customer Support can reset this.

How do I upgrade or change my subscription?

You can add new services to your account at any time online, at an event, or with a sales representative. You can remove subscriptions or downgrade your account at the end of your contract term by calling 888.678.0905.

How do I cancel my subscription?

Customers may cancel their subscriptions at any time. Just call Landvoice at 888.678.0905. We will ask a series of questions to verify you are actually you and not your sneaky competition or an evil robot. Cancellations must be done verbally through a Landvoice representative. Customers will still have access to their applications through the end of their current billing period. Cancellations will take effect on the last day of your billing period in which the cancellation request was received.

How do I change the areas for my leads?

The first time you log in to your account you may be prompted to select your MLS for Expireds or counties for your FSBO or Pre-foreclosures. If your leads areas are already loaded and you need to change them, simply call888.678.0905 and a representative will assist you. Believe it or not, some people try to get more than they pay for and this keeps the data safe for you and the rest of our amazing customers.

How long does it take for leads to show up in my account?

We still use humans for part of your account set up, so depending on when and how you placed your order, account activation can take 24-48 hours. Since our subscription services update nightly, you will see your leads the following morning.


How do I change the billing for my subscription?

You can update or change the credit card on file for your subscription by calling 888.678.0905.

Can I have a refund if I cancel early?

If Landvoice messed up and your service isn't functional, we will issue a credit for the time the service was interrupted. Refund requests are evaluated on a case by case basis. If you decide you don't want the service any more, no refunds will be issued for unused portions of pre-paid subscriptions. All subscription fees are nonrefundable unless the customer chooses to pay an Early Cancellation Fee. An Early Cancellation Fee is the greater of $250 or $20 per product being provided multiplied by the number of months remaining in the customer’s subscription.

Can I put my account on hold?

Accounts can be placed on a temporary hold for a small fee of $5 month to cover administrative costs. Regular monthly billing will be suspended. Account holds are limited to 1 month per year.


Does Landvoice indicate the phone numbers on National Do Not Call Registry (DNC)?

Yes. If a phone number is on the Do Not Call Registry, it will be RED and say (Do Not Call) next to the number. Numbers not on the DNC will be GREEN.

Does Landvoice show status changes when an expired becomes active?

Yes. Leads are updated from the MLS every morning which includes status changes.

What if I can't use my MLS with the Landvoice system?

We refer to Expired accounts as either Assisted or Unassited. Here is the difference:

Assisted: Landvoice finds and loads Expireds into your account automatically every day. Your MLS login credentials are entered and encrypted in our system to access your MLS as your virtual assistant to retrieve data daily. Landvoice then adds automatically adds homeowner information to your account.

Unassisted: in the case where an MLS or a customer does not share credentials, a customer may manually export data from their MLS as a .csv file and then manually upload it into the Landvoice system. Our system will then find the homeowner information and load it in the customer account.

Am I limited to certain areas I can get leads from?

Depending on the type of subscription, leads are delivered by MLS, County, or Zip Code. Here is the breakdown:

FSBO: standard subscription includes two 'areas', which typically means two counties. Additional counties can be added for an additional fee.

Expireds: standard subscription provides access to the entire MLS of which you are an active member. Many customers in large MLS's use filters in the account settings to limit the leads to specific areas within their MLS. Agents that belong to more than one MLS can add additional MLS's for a fee.

Old Expireds: each order includes a minimum of 50 leads for one Zip Code and one year. Old Expireds are exclusive to one customer for a full year. Customers can purchase as many Old Expireds as are available.

Pre-foreclosures: standard subscriptions include one county.

What are the differences between the Expired Products?

There are three levels of subscription for Expireds.

Expired Limited: trial version of Expireds included with some coaching programs. Does not include homeowner cell phone numbers.

Expired Basic: standard Expired subscription of leads from your participating MLS (see the difference between Assisted and Unassisted MLS). Landvoice adds upto 60% of homeowner phone numbers including cell phone numbers. Regular price $60/month

Expired Pro: premium Expired subscription of leads from your participating MLS. Landvoice adds upto 95% of homeowner phone numbers including cell phone numbers. Regular price $120/month